Make sure your business has the systems in place to handle growth

Putting in the effort to document, implement and analyze processes results in fewer headaches, less stress and better results

Make sure your business has the systems in place to handle growthYou started your business with an incredible idea, some initiative, creativity and likely cash. Probably the first thing you did was put together a plan. That’s great. But did your plan envision growth, and the need for systems: the procedures, principles and processes that both describe and dictate how your business actually gets things done?…

The power of perception in employer/employee relations

As a leader you must make it a routine part of your decision-making process to ask the question: Will this be perceived as equitable?

The power of perception in employer/employee relationsLet's play a game. Here are the rules: We'll be asked to split a sum of money. I get to make the split and you get to choose whether to accept or reject the split. And if you reject it, both of us will walk away empty-handed. Rationally, I should realize my advantage and offer…

Five principles for a better sales force

How to create a training program that builds relationships and increases sales

Five principles for a better sales forceThere is a lot of on-the-job training required when it comes to creating an effective sales team. A massive amount of information, after all, is needed to learn the job if it is to be done well. But in addition to book knowledge, sales skills require a lot of practice if your team hopes to…

Six mistakes people make when they start a new job

25 per cent of people who move into a new job will fail. Paying attention to these six common mistakes will help make sure you are not one of them

Six mistakes people make when they start a new jobWhat happens when leaders take on new roles or responsibilities in their company? 'Onboarding' – the process of acquiring, accommodating, assimilating and accelerating new team members, whether they come from outside or inside the company – has focused almost exclusively on employees who join from the outside. But there is usually a lot more internal…

Hunkering down or hiring: the entrepreneur’s dilemma

Every growing business must, at some point, bring on help, but you need to know when the time is right

Hunkering down or hiring: the entrepreneur’s dilemmaWhen you start building your business, long hours are expected. But no one can – or should – keep up that pace forever. It’s a drain on your personal, mental and physical health, and it will kill your business growth, too. “When I first started out, I did do everything,” says Sarah Picciotto, founder of OnPoint…

Banish the dreaded performance review in 3 easy steps

You don't engage your employees by handing them a report card like they are grade-school students, but by helping them paint a picture of their future

Banish the dreaded performance review in 3 easy stepsThe dreaded performance review is quite possibly the most detested human resources program ever invented. It doesn’t matter what process, form or technology is in place to accomplish this task, it is always bad. And it doesn’t work – ever. The reason I know this is because I spent a year thumbing through job descriptions…

Dealing with “ambiguity” in the workplace

You may have come across the phrase 'must be comfortable with ambiguity' in a job description and thought to yourself, 'Isn't that a bad thing?

Dealing with “ambiguity” in the workplaceYou may have come across the phrase 'must be comfortable with ambiguity' in a job description and thought to yourself, 'Isn't that a bad thing? How can a company acknowledge ambiguity exists within their system without taking steps to correct the situation?' Ambiguity, which often is defined as 'vagueness,' can also mean directions that can…

Taking your first steps up the management ladder

Leaders who advance to a new echelon often underestimate the challenges they are about to confront

Taking your first steps up the management ladderIn the U.S. military, they call them 'Mustangs' – personnel who have advanced from the enlisted ranks to positions of leadership. Some of them have gone all the way to the top, winning general's stars and recognition as history's finest leaders. The same thing can happen in the business world. Outstanding men and women, rewarded…

What to do when the boss is the problem

Sometimes the only way to deal with a truly difficult boss is to change jobs

What to do when the boss is the problemSome bosses are gems and others ... not so much. While every person's personality can, on occasion, clash with another's, some supervisors seem to make a habit of making life miserable for the rest of us. But what can you do when the person in control of a large portion of your life (and your…

Attracting and retaining tomorrow’s top talent

When asked what they most want from their employers, four categories are always at the top of a young workers' list

Attracting and retaining tomorrow’s top talentKendra is majoring in Finance in of one of the top universities in the United States. With one semester of schooling to complete, Kendra spent the summer as an intern in one of the leading high-tech companies in Silicon Valley. That company just made her an offer for full-time employment after graduation, which Kendra will…
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