Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services
Susan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…
Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry
Tom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…
Dominika Warchol Hann of SAP Canada on the value of diversity, innovation and creating workforce recognition
Dominika Warchol Hann is principal of value advisory at SAP Canada. What is SAP Canada and what does it do? Warchol Hann: SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. In Canada, SAP serves more than 16,900 businesses in 25…
Trent Fequet talks about how Steel River Group has evolved and grown in just two short years, despite tough economic conditions
Trent Fequet is president and CEO of Steel River Group. What’s Steel River Group and what does it do? What’s its history? Fequet: Steel River Group is a privately-held and Indigenous-owned-and-operated company. Born out of the deep belief that we need to reimagine how an Indigenous business can create and contribute value to their community,…
Construction expected to begin this year but analysts warn that it will take years to complete and open new markets
The federal government’s approval on Tuesday of the multibillion-dollar Trans Mountain pipeline expansion project is being called a step in the right direction for Alberta’s economy. The Canadian Association of Petroleum Producers said the approval paves the way for Canada to start competing on the world stage. In a statement, CAPP said the approval “means…
Disruptive international trade policies have clearly shaken the confidence of Canadian exporters: EDC
The latest Trade Confidence Index from Export Development Canada (EDC) says trade confidence among Canada's exporters fell to its lowest level since the European debt crisis seven years ago. “Disruptive international trade policies have clearly shaken the confidence of Canadian exporters,” said Peter Hall, chief economist with EDC, in a news release on Thursday. “One-third of…
Household net worth rose 2.7% to $11,114 billion in the first quarter, according to StatsCan
The Canadian household credit market debt as a proportion of household disposable income remained at 177.6 per cent in the first quarter, as debt and income grew at similar rates. In other words, there was $1.78 in debt for every $1 of household disposable income, according to data released on Thursday by Statistics Canada. The…
Former RCMP investigator Greg Draper, now with MNP LLP, talks about who is most likely to commit fraud and what they target
Greg Draper is a former RCMP investigator and current vice-president of Valuations, Forensics and Litigation Support at MNP LLP. Who poses the greatest threat – and why – for fraud? Draper: The simple answer is: the person we least expect. You’d never hire someone if we thought they’d defraud the organization. Most of us go…
Adrian Chung of J.D. Power talks about the results of the company’s latest wireless survey and why trust is such a huge component
Adrian Chung, director of the technology, media and telecom practice at J.D. Power in Canada. What are the key results and findings you can take from a recent wireless experience survey you did? Chung: In this year’s edition of the J.D. Power Wireless Purchase Experience study, we saw a decline in overall satisfaction of six…
The 51st year of North America’s leading energy event takes place June 11 to 13 at Stampede Park
The Global Petroleum Show, which takes place next week in Calgary, will be the setting for what is being billed as the “Largest Oil & Gas Rally in Canadian History.” The rally, in partnership with Canada Action, will take place on Tuesday, June 11, at noon in the outdoor exhibit area near the Big Four…
Susan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…
